Timberland Acres RV Park
Trenton, Maine
Located just outside Bar Harbor in Trenton, Maine, Timberland Acres RV Park serves as a convenient basecamp for visitors exploring Acadia National Park and the surrounding Maine coastline.
The park offers a large mix of RV and tent sites across a wooded property, along with family-friendly amenities including a pool, playground, and recreation areas. Its location near Acadia makes it a popular choice for travelers who want easy access to the park while still enjoying the comfort and space of a full-service campground.
In August, CampSite 360 filmed a complete virtual tour of Timberland Acres.
The tour was edited and launched on the park’s website by October, allowing guests to explore the campground before making a reservation.
Visitors can now explore the park here:
https://timberlandacres.campgroundvirtualtour.com
The Challenge
Like many campgrounds, Timberland Acres relied on a traditional campground map and photos to show guests what the property looked like.
But maps and photos only go so far.
Guests regularly called the office asking questions like:
Which sites are closest to the bathhouse?
Which sites are more private?
How big are the campsites?
What does the campground actually look like?
Owner Morgan Sanborn explains that guests simply want to visualize their stay before booking.
“Visitors want to see the sites. We’re all visual learners and this does just that. Guests envision themselves at the park.”
The traditional campground map helped with navigation, but it could not fully communicate the layout of the campground.
“I tell them the cartoon map can only do so much. It isn’t drawn to scale.”
The Solution
To solve this problem, Timberland Acres partnered with CampSite 360 to create a fully interactive virtual tour of the campground.
The tour allows guests to visually explore the campground before booking their stay.
Guests can now:
Walk through the campground virtually
View individual campsites
See the distance between amenities
Understand the layout of the park
The result is a far more realistic view of the campground compared to standard marketing photos.
You can explore the tour yourself here:
https://timberlandacres.campgroundvirtualtour.com
Morgan explains the difference this makes for guests.
“Most campgrounds post the pretty pictures, but the virtual tour is the most realistic view you can get of the campground.”
Benefits for Guests
One of the biggest advantages of the virtual tour is giving guests the ability to choose the campsite that best fits their preferences.
Every camper has a slightly different idea of the “perfect site.”
Some want shade.
Some want proximity to amenities.
Others want privacy or extra space.
Instead of guessing from a map, guests can now explore the campground visually and make that decision themselves.
“I could recommend sites, but everyone is looking for a different camping experience. Let the guest pick the site that is best for their preferences and everyone wins.”
Guests can view the entire campground layout and compare campsites directly within the virtual tour.
Even seasonal campers are using the tour before committing to their site for the year.
“Even the seasonal guests want to see what the look and feel of the campground is before locking in their spot.”
Benefits for Staff
The virtual tour has also made life easier for the campground staff.
Instead of spending time describing sites over the phone, staff can now send guests directly to the virtual tour.
“Instead of the office staff having to explain and describe sites on the phone we can now just direct them to the virtual tour. It saves time for everyone.”
This simple shift has reduced repetitive questions and allows guests to explore the campground on their own.
Guests can see the same information staff would normally have to explain.
Increased Revenue
One of the most interesting outcomes for Timberland Acres has been the increase in site lock usage.
Once guests could see individual campsites, more people wanted to reserve a specific one.
“I had to increase my site lock fees because 50% of guests are now taking advantage of them. This is the only thing I can continue this increased revenue to.”
By allowing guests to visually choose their campsite, the campground has created additional revenue through site lock fees.
“It’s put more money into my pocket.”
A Better Booking Experience
For Timberland Acres RV Park, the virtual tour has improved both the guest experience and the campground’s operations.
Guests can explore the campground before arriving.
Staff spend less time answering repetitive questions.
And more visitors are choosing to reserve specific sites.
As Morgan summarizes:
“Going with CampSite 360 has been a great decision. The virtual tour has been very beneficial for both guests and staff.”
If you want to see how the tour works, you can explore Timberland Acres RV Park here: